Frequently Asked Questions
What Should I bring?
Here’s a list of what you should bring when you visit Xpress Urgent Care:
- Your Driver’s License or Photo ID
- Your Health Insurance card (if you have insurance)
- Payment for either your insurance co-pay or if you intend to self-pay (please remember, payment is due at the time of treatment)
- A list of medications you are currently taking
- A list of past surgeries and medical conditions
- A list of any allergies you might have
- Names, addresses and phone numbers of healthcare providers you see regularly (this allows us to send follow-up information about your visit to Xpress Urgent Care)
Is Medicare accepted?
Xpress Urgent Care will accept Medicare but we will bill you for any deductible, co-insurance or co-pays if Medicare does not pay.
Is Medicaid accepted?
No, we are sorry, but Xpress Urgent Care does not accept Medicaid.
When do I pay for my visit?
All fees are due at the time of service in order to comply with the requirements of your insurance plan.
What if I don’t have insurance?
Xpress Urgent Care accepts self-pay patients.
What are acceptable forms of payment?
Cash, Check, MasterCard, Visa, Discover and American Express.
How are Automobile or Worker’s Compensation claims processed?
Xpress Urgent Care accepts Automobile and Worker’s Compensation initial injuries. We ask that you bring as much information as possible, including claim number, insurance carrier and insurance adjustor. We will work with your carriers to make certain we have all of the proper billing information.
How will I know if my insurance company covers the cost of services?
Xpress Urgent Care can verify insurance coverage during your visit. You can also check coverage by calling the number shown on your insurance plan card.
What if I forgot my insurance card?
With your help and permission, we will make every attempt to get a copy of your insurance card and your benefits information.
What should I expect regarding co-pay?
Your insurance carrier defines the co-pay amounts. We will collect a Specialist co-pay amount unless your insurance indicates there is a separate Urgent Care co-pay.
My co-pay to see my physician is usually lower. Why is it higher at Xpress Urgent Care?
All fees are controlled by your health insurance carrier, so if your co-pay is higher with us, it is the result of an agreement with your insurance and your employer.
Why did I receive a bill from a laboratory?
While Xpress Urgent Care may draw your labs, we are required to send specimens for the actual testing to the laboratory specified by your insurance carrier.